Return and Exchange Policy



This page outlines the Return and Exchange Policy for Carsupply-SA. Please read the following terms carefully before completing your purchase.
  • Customers may request changes to their order within 24 hours of placing it.
  • Products are eligible for exchange within 7 days of the delivery date.
  • Products may be returned within 3 days of the delivery date.
  • The store reserves the right to reject any return or exchange request if the product has been opened, used, or is not in its original condition.
  • The store may also refuse a return or exchange if the product has been damaged as a result of improper use or mishandling.
  • If a product is found to have a manufacturing defect, the customer is entitled to return it for inspection and appropriate resolution.
  • If a product is damaged during shipping or delivery, the customer must provide:
    • Clear photos of the damaged product.
    • The order number or product code.
    • A copy of the purchase invoice.
Once the damage has been verified, a replacement product will be shipped to the customer at no additional shipping or delivery cost.

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